Returns & Refunds
We want you to be happy with your Vésda purchase. Because many of our products are personal-care, skincare and beauty products intended for direct contact with the skin, we have specific hygiene requirements for returns.
30-Day Returns
You have 30 days from the date you receive your order to contact us about a return.
For hygiene and health-protection reasons, personal-care, skincare and beauty products that have been opened, unsealed or used cannot be returned unless they are faulty, damaged or incorrectly supplied.
If an eligible item is returned, it must be:
- Unused and in its original condition
- Unopened and sealed where applicable
- In its original packaging
- Accompanied by proof of purchase
To request a return, please contact us at christian.visda@vertexhairclinic.co.uk before sending anything back.
Items returned without prior approval may not be accepted.
Damaged, Faulty or Incorrect Items
Please inspect your order when you receive it and contact us as soon as possible if your item:
- Arrives damaged
- Is defective or faulty
- Is not the item you ordered
Please provide your order number and, where appropriate, photographs of the issue so that we can investigate and arrange an appropriate resolution.
Your statutory consumer rights are not affected by this policy.
Hygiene & Personal-Care Products
For health and hygiene reasons, we cannot accept change-of-mind returns for personal-care, skincare or beauty products once the product has been unsealed or used.
This may include products such as skincare, sunscreen, cosmetics, eye patches, deodorants and other products intended for direct application to the body.
This restriction does not apply where the product is faulty, damaged, incorrectly supplied or otherwise does not meet your statutory consumer rights.
Change-of-Mind Returns
For eligible products that are not excluded for hygiene reasons, you may request a return within 30 days of receiving your order.
The item must be unused, in its original condition and packaging, and suitable for resale.
Unless the item is faulty, damaged or incorrectly supplied, return postage may be the customer's responsibility.
Refunds
Once we receive and inspect an approved return, we will notify you whether your refund has been approved.
Approved refunds will be made to the original payment method. Please allow up to 10 business days for us to process the refund, after which your bank or payment provider may require additional time to make the funds available.
If you believe you are due a refund and have not received it after this period, please contact us at christian.visda@vertexhairclinic.co.uk.
Your Statutory Rights
Nothing in this Returns & Refunds Policy affects your statutory rights under UK consumer law.
If a product is faulty, unsafe, not as described, or does not conform to the contract, you may have additional rights to a repair, replacement, price reduction or refund as provided by law.
