Shipping Policy

Last updated: 17 August 2026

Thank you for shopping with Vertex Health. We aim to deliver your order as quickly and safely as possible.

Processing Time

Orders are typically processed within 1–2 business days (Monday to Friday, excluding UK public holidays). You will receive a confirmation email once your order has been dispatched.

UK Delivery

Standard Delivery: 3–5 business days
Express Delivery: 1–2 business days (where available)

Delivery costs are calculated at checkout based on your order and location.

International Delivery

We currently ship to selected international destinations. Delivery times and costs vary by country and will be displayed at checkout. Please note that international orders may be subject to customs duties and import taxes, which are the responsibility of the recipient.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email so you can monitor your delivery.

Failed Deliveries

If a delivery attempt is unsuccessful, the carrier will leave a notification card. If the parcel is not collected or a redelivery arranged within the carrier’s timeframe, it may be returned to us. In this case, we will contact you to arrange redelivery (additional charges may apply).

Damaged or Lost Parcels

If your order arrives damaged or does not arrive within the expected timeframe, please contact us as soon as possible and we will investigate with the carrier.