Returns & Refund Policy

Last updated: 17 August 2026

We want you to be completely satisfied with your Vertex Health purchase. If you are not happy with your order, please read our policy below.

Your Right to Cancel (UK Consumers)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. To exercise this right, please notify us within 14 days of receipt by contacting us.

How to Return an Item

Contact us within 14 days of receiving your order via our Contact page.
We will provide you with return instructions and a return address.
Items must be returned in their original, unused condition and packaging within 14 days of notifying us.

Conditions for Returns

Items must be unused, unopened, and in their original packaging.
For hygiene reasons, we are unable to accept returns on opened skincare, wellness, or personal care products unless they are faulty.
Proof of purchase is required for all returns.

Return Postage

Unless the item is faulty or incorrectly sent, return postage costs are the responsibility of the customer. We recommend using a tracked service, as we cannot be held responsible for items lost in transit.

Refunds

Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 14 days. Please note that original shipping costs are non-refundable unless the item is faulty.

Faulty or Damaged Items

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or full refund at no cost to you.